Refund policy
Refunds & Returns Policy
At PeffyPads, your comfort and satisfaction come first.
Because of the personal nature of our products, we do not accept returns. However, we’re always happy to make things right if something isn’t perfect.
Damages or Delivery Issues
If your order arrives damaged, defective, or incorrect, please contact us at info@peffypads.co.uk within 5 days of receiving your package.
To help us resolve the issue quickly, please include:
- Your order number
- A short description of the issue
- A clear photo showing the damage or problem
Once verified, we’ll issue a full refund or send a replacement pack — whichever you prefer. You do not need to return the original items.
Delayed or Missing Orders
If your order has not arrived, please allow up to 10 working days from the date of dispatch before a replacement can be issued.
This allows sufficient time for Royal Mail to complete delivery, as occasional delays can occur that are outside of our control (such as bank holidays or peak delivery periods).
If your order still has not arrived after 10 working days, please contact us at info@peffypads.co.uk and we will be happy to investigate and arrange a replacement where appropriate.
Refunds
We only offer refunds in cases where PeffyPads is fully responsible for the issue — such as shipping errors, damaged products, or incorrect items on our side.
If a refund is approved, it will be processed automatically to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@peffypads.co.uk.
Non-Returnable Items
For hygiene and safety reasons, all PeffyPads products are non-returnable once delivered. Any sort of returns are not acceptable even if unopened.